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The goal of the widget is to transcribe call recordings and provide important business information.
The IQGPT Call Record Analytics widget is an efficient tool for analyzing phone conversations in amoCRM. It converts speech into text and allows for a detailed analysis of conversations based on the criteria you specify. The analysis is performed using the ChatGPT neural network.
How does the widget work?
When call recordings are received in Kommo, the widget transcribes them into text and analyzes them based on the «Prompt» field in the settings.
Functionality:
Functionality:
- Automatic transcription
Conversion of call audio recordings into text (in one or multiple languages). - Summarization and key insights
Identification of the most important points of the conversation, creation of brief summaries, and a list of key questions/answers. - Sentiment analysis
Determination of the emotional tone of the speech (positive, neutral, negative), identification of conflicting or problematic topics. - Keyword search and classification
Automatic search for mentions of specific products, services, competitors, and classification of thematic conversation blocks. - Note creation for CRM
Generation of structured notes or cards to be added to the CRM system for each deal or client. - Intent detection
Identification of the main goals and objectives of the interlocutor (e.g., purchase, request for additional information, complaint, warranty inquiry, etc.). - Action item extraction
Creation of a list of tasks or steps to be completed after the conversation (e.g., send product information, prepare a commercial proposal). - Timestamp extraction
Indication of the time when a particular topic was mentioned during the conversation (depending on the player’s functionality and text synchronization). - Contextual search (semantic search)
The ability to search specific phrases or topics in a large database of conversations using a semantic GPT model. - Multilingual support
Analysis of recordings and summary generation in multiple languages (depending on the model training and included language packages). - Analysis parameter customization
Ability to adjust analysis depth, summary style (short, detailed, formal/informal, etc.), and output language. - Token usage and cost report
Detailed statistics on used tokens, current balance, and operation costs.
An intuitive interface and extensive functionality make the widget an indispensable assistant in sales. This guide will explain how to properly set up IQGPT Call Record Analytics and use the analytical data to improve sales efficiency.
Installation and setup guide.
Find the IQGPT Call Record Analytics widget in the «Integrations» section.
After installation, you will see the IQGPT Call Record Analytics settings. Navigate to it.
General view of the IQGPT Call Record Analytics settings
Widget setup
Fill in the «Prompt» field with text that helps the model understand how to correctly analyze your call recordings.
Example of a prompt: Analyze the given text transcription of the conversation. Separate the speech of different participants into individual dialogues, using labels such as «Speaker 1», «Speaker 2», and so on. Then:
Identify key business information, including:
- Main topics of discussion.
- Decisions made.
- Agreements on deadlines, tasks, and responsibilities.
- Mentioned figures (budgets, metrics, deadlines, etc.).
- References to clients, partners, or important individuals.
- Highlight any questions or disagreements that arose.
Present the response in the following format:
«Key Information» section: a concise list with bullet points.
«Questions/Disagreements» section: a list with explanations.
«Dialogues» section: speech divided by speakers.
Balance top-up
Your account ID, balance, and the «Top Up Balance» button
Display of all operations: date, time, number of tokens sent and received, total amount deducted from your account
The settings will be saved and take the following form
Also, if you have any questions, you can always contact support and get help resolving the issue.
After completing the setup, each incoming and outgoing call will be analyzed and leave a note in the lead.
Go to «Leads» (indicated by the red arrow), then navigate to the lead where the call was made (example, black arrow). There you will find a note with the analysis of the conversation based on your parameters.
The result of IQGPT Call Record Analytics
