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Integration of ChatGPT with CRM Kommo and Bitrix24.

  • Automation of Customer Communication ChatGPT can be configured for automatic communication with customers through various channels (website chat, messengers, email). It can answer questions, offer products and services, assist with selection and order processing.
  • Intelligent Query Analysis Artificial intelligence recognizes customer inquiries and classifies them, directing them to the appropriate department or employee if personalized service is required.
  • Lead Creation and Updating The integration allows ChatGPT to automatically create leads in the CRM system based on customer-provided information, including their contact details and needs.
  • Reminders and Notifications ChatGPT can send reminders to managers about upcoming tasks, meetings, or important events related to customers.
  • Automation of Routine Tasks The integration helps reduce time spent on routine operations such as data entry, updating customer records, creating deals, or issuing invoices.
  • Personalized Offers Artificial intelligence analyzes the customer’s interaction history and suggests products or services that may interest them, increasing customer satisfaction.
  • Processing Incoming Requests ChatGPT can filter and process incoming requests, collect initial information, verify necessary details, and forward the request to the CRM for further handling.
  • Integration with Tasks and Projects ChatGPT can manage tasks in the CRM, update their status, add comments, and notify project participants about new changes.
  • Report Generation and Analytics With integration, ChatGPT can generate reports on key metrics, such as the number of closed deals, employee activity, and overall revenue.
  • Multilingual Customer Support ChatGPT supports automatic translation and communication in multiple languages, making it an ideal tool for working with international clients.
  • Employee Training ChatGPT can be used for quick employee training on CRM system usage, providing instructions, tips, and answers to frequently asked questions.
  • Flexible Communication Scenario Configuration The integration allows for the creation of complex customer communication scenarios, including handling non-standard requests, making the system highly adaptable to company business processes.
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