Connect Any Telephony to Kommo and Bitrix24

We integrate your telephony system with CRM, automate sales quality control using AI, and provide 24/7 support. We handle the complete implementation and configuration for you.

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What Telephony Integration with CRM Provides

Transform ordinary phone calls into a powerful tool for sales growth and enhanced customer service.

One-Click Calling

Call clients directly from their CRM profile, saving valuable time for your sales managers.

Process Automation

Automatically create contacts, deals, and tasks based on every phone call interaction.

Complete Call History

All communication history with clients, including call recordings, stored in one centralized location.

Call Recording

Listen to call recordings directly within your CRM for objective quality assessment and training.

Kommo CRM Integration

Maximize your sales department efficiency with the most popular CRM for small and medium businesses.

Pop-up Client Card

On incoming calls, managers instantly see all client information and interaction history.

Automatic Deal Creation

Never lose a lead again. Deals are automatically created upon first contact with new prospects.

Built-in Softphone

Make and receive calls directly from the Kommo interface without additional software.

Intelligent Call Routing

Automatically route calls from existing clients directly to their assigned account manager.

Bitrix24 CRM Integration

Combine your telephony with the powerful Bitrix24 ecosystem for comprehensive business management.

Leads and Deals Management

Automatic creation of leads or deals for both incoming and outgoing calls.

Workflow Automation

Trigger business processes in CRM based on call events (e.g., "Client didn't answer").

Cloud and On-Premise Support

Full compatibility with both cloud-hosted and on-premise versions of Bitrix24.

Custom Configuration

Tailor integration logic to match your company's unique business processes and requirements.

AI-Powered Sales Analytics

Stop manually reviewing calls. Our AI transcribes and analyzes every conversation, delivering ready-to-use reports and insights directly in your CRM.

How It Works

The system automatically analyzes call recordings. Unlike other solutions that simply search for keywords, our AI understands conversation context and meaning.

You define the rules: which phrases managers should use, which sales stages are mandatory, and what behaviors to avoid. The system evaluates all calls and generates performance reports for each employee.

Analysis results are instantly transferred to deal cards in Kommo or Bitrix24 and compiled into comprehensive reports for management review.

Call Analysis Example

Input: Call Transcript

Manager: Good afternoon! How can I help you? Client: Hello. I'm interested in your CRM system. Manager: Excellent. Could you tell me about your specific needs? What processes would you like to automate? Client: We want to track deals and sales pipeline stages. Manager: I understand. Let me show you how we can set that up for you.

Output: AI Analysis

Assessment:
The manager asked appropriate discovery questions ("what are your specific needs?"), demonstrated active listening, maintained a professional tone, and transitioned smoothly to solution presentation. The conversation follows established sales methodology.

Actions Taken:
– Updated deal record in CRM
– Added to performance report (Needs Discovery = ✅)

About iQteco Inc.

We develop software solutions and implement CRM systems to help businesses operate more efficiently and grow faster.

Founded in 2019

Florida, USA

Software Development

CRM Specialists