IQteco - CRM Solutions
iQteco - Speech Analytics

AI-Powered Speech Analytics for Your Business

Automatically analyze call recordings, evaluate employee performance, and improve customer service quality using advanced ChatGPT technology.

100% Automated Analysis
Kommo Integration
Real-time Results

Speech analytics is an essential tool for companies that have:

Sales Department
Information Desk
Support Department
Hotline

Why does your business need iQteco speech analytics?

Time Savings

Automated call processing eliminates the need to spend hours listening to recordings. AI does this work in a matter of seconds.

Objective Analysis

AI objectively evaluates each call against set criteria, eliminating subjectivity in employee performance appraisal.

Full Integration

Our solution integrates with Kommo, allowing you to automatically add analysis results to deal cards and generate reports.

How does iQteco speech analytics work?

The system automatically analyzes call recordings using ChatGPT artificial intelligence. Unlike other solutions, our system doesn't just find keywords; it truly understands the context of the conversation.

The manager sets the rules: what phrases the manager should say, what steps are mandatory, what is not allowed. After that, the system automatically checks all calls and generates reports.

Analysis results are instantly added to the deal card in Kommo and to summary Excel reports.

Example of recording analysis using AI

Input data — call transcription:

Manager: Good afternoon! How can I help you, please? Client: Hello. I'm interested in your CRM system. Manager: Excellent. And can you tell me what your task is? What do you want to automate? Client: I want to track deals and sales stages. Manager: I understand, let me show you how to set that up.

ChatGPT analysis result:

Conclusion:
The manager correctly asked a question to identify the client's needs ("what is your task?"), did not interrupt, used a friendly tone, and proceeded to the solution. The communication follows the script. No potential problems were identified.
Result added:
– To the deal in Kommo
– To the summary Excel report (column "Needs clarification" = ✅)

Advantages of iQteco speech analytics

Rule Builder

Set up your own rules for call analysis according to your business processes and sales scripts.

CRM Integration

The system is fully integrated with Kommo, allowing automatic addition of analysis results to deal cards.

Contextual Understanding

Unlike systems that simply search for keywords, our AI understands the context of the conversation and analyzes it at a semantic level.

Analytical Reports

Receive detailed reports on manager performance and customer service quality in a convenient Excel format.

Manager Evaluation

An objective system for evaluating the performance of sales managers and support staff, which helps identify the strengths and weaknesses of each.

Staff Training

Use analysis results to train staff and improve customer service quality based on real data.

Integrations

iQteco integrates with leading CRM systems, ensuring a seamless experience for your business

Kommo CRM

Official Partner

REST API

Full Integration

How much does it cost?

You only pay for speech recognition, which means transcribing the recording into text. All analytics tools are completely free. Our PBX package tariffs already include free minutes for recognition.

Number of conversation recording minutes
Currency
Cost
0.8 per minute — deferred transcription mode
800
Transcription will be available a few minutes after upload
Conversation analysis is performed immediately after transcription
Results are automatically added to Kommo
Top up balance

Ready to try iQteco speech analytics?

Get 30-day demo access to the system and see its effectiveness for your business

Request Demo Access
iQteco Speech Analytics - Pricing Calculator

How much does it cost?

You only pay for speech recognition, which means transcribing the recording into text. All analytics tools are completely free. Our PBX package tariffs already include free minutes for recognition.

Number of conversation recording minutes
Currency
Cost
0.100 $ per minute — deferred transcription mode
100.00 $
✓ Transcription will be available a few minutes after upload
✓ Conversation analysis is performed immediately after transcription
✓ Results are automatically added to Kommo CRM
Top up balance